Welcome to Pharmacy Help. Providing Professional Caring Service just for you.
 

Pharmacy Help respects and values our customers' privacy.


Customer Concerns

If you believe that your privacy has been compromised in any way please contact the
administrator of this site through the Contact Us link to raise your issue.

We take all concerns about your privacy seriously and you will receive a prompt reply.

 

Frequently Asked Questions:

What information do we collect about you?
We keep your name and contact details on the dispensary system. 
Other details such as script information are recorded each time you visit.

Why do we collect your information?
We are bound by the National Health Act to collect details of prescriptions. 
This enables us to provide the medications to you and additional services
that you may require to manage your health effectively.

Who else sees your information?
Your information can only be seen by the staff in this pharmacy and
others outside of our pharmacy that are involved in your care and
treatment for the purpose of providing health care services to you.

What say do you have in what happens to your information?
You have a say in what happens to your information. We rely on the
information you give us to help provide the right care for you. If you
decide not to share some of your information, this is your right, but it
may affect our ability to provide you with the best possible services. 
Talk to us if you wish to change or cancel your consent.

How will your information be protected?
We are committed to protecting the confidentiality of your records. 
The privacy of your information is also protected by law.  We treat
your information in the strictest confidence and store it securely.

Can you access your information?
Yes, you have a right to request access to your information and to
ask for it to be corrected if necessary.

More Questions?
Please talk to one of your staff if you have any other questions
about what happens to your information, or if you wish to access
your records. Or please read our Privacy Policy below:

 

Our Privacy Policy


About Us

Pharmacy Help is privately owned and committed to respecting the privacy of its customers
and LifeClub/email subscribers and understand that this is a top priority in all our dealings.
In compliance with the National Privacy Act, the following policy has been established.

 

In relation to the dispensing of pharmacy prescriptions

Our pharmacies are bound by the National Privacy Principles set out in the Privacy Act 1988
of the Commonwealth of Australia.
The privacy policy affirms our commitment to comply with those principles.
Customers have a number of rights under this legislation, including the right to access the personal
information about them that we may hold.
Much of the information we hold must be collected because the law requires it. For example,
details of prescriptions are required to be collected under the National Health Act and State
or Territory Pharmacy legislation. Customers need to be aware that if they do not provide us
with certain information about themselves, in some circumstances we may be unable to provide
a service that thay may require.
If you have any questions about your privacy rights – or the way in which we collect, use, manage
or disclose personal information - our staff would be happy to answer your questions or to provide
you with further information.

 

In relation to online / email services

Use of Customer Information

Pharmacy Help will not share, sell, rent or otherwise disclose information (name and e-mail address)
of customers without their advance permission, unless otherwise ordered by a court of law.
All personal information collected is used solely to contact customers in regard to their use of
LifeClub or mailing list service. Information gathered from control panel usage is logged solely to
determine customers' needs related to the service.

Use of Subscriber Information

Pharmacy Help does not share, rent, sell or otherwise disclose any e-mail addresses or other
information that customers provide or collect regarding their subscribers. Customers retain complete
ownership and control of their subscription at all times. We intend to use your information to keep in
contact with you in regards to information and promotions that become available from this organisation
only, however you can also choose to not have any information sent to you whilst in the process of a
transaction or you can opt to unsubscribe.

Security

Pharmacy Help has security measures in place to protect the loss, misuse and alteration of the
information under its control. This includes subscriber information as well as subscription lists.